General Terms
These terms govern the relationship between Candicab Casino and its registered users. By creating an account and accessing services, players acknowledge understanding and acceptance of all provisions outlined herein. Candicab reserves the right to amend these terms, with material changes communicated via registered email addresses.
Eligibility Requirements
Registration requires meeting the following criteria:
- Minimum age of 18 years (or higher where local laws mandate)
- Legal residency in a jurisdiction permitting online gambling
- Provision of accurate personal information during registration
- Single account per individual, household, or shared IP address
- No previous exclusions or bans from Candicab services
Account Responsibilities
Players bear responsibility for maintaining account security. Passwords should combine uppercase letters, lowercase letters, numbers, and symbols. Sharing login credentials with third parties violates these terms and voids all bonuses and potential winnings.
Account Verification
Identity verification (KYC) procedures require submission of:
| Document Type | Purpose | Accepted Formats |
|---|---|---|
| Government ID | Age and identity confirmation | Passport, driving licence, national ID |
| Utility Bill | Address verification | Dated within 3 months |
| Payment Proof | Method ownership | Card photo, e-wallet screenshot |
Unverified accounts face withdrawal restrictions. Verification requests must be fulfilled within 14 days to avoid account suspension.
Bonus Terms
Wagering Requirements
All bonuses carry wagering requirements specified at claim time. Players must wager the bonus amount multiplied by the stated requirement before withdrawing associated winnings. Failing to meet requirements within validity periods forfeits remaining bonus funds.
Bonus Abuse
The following activities constitute bonus abuse resulting in voided promotions and potential account closure:
- Opening multiple accounts to claim duplicate bonuses
- Coordinating play with other users to guarantee profits
- Using automated software or betting systems
- Exploiting technical errors or odds miscalculations
- Providing false documentation during verification
Maximum Bet Rule
While wagering active bonuses, maximum stakes per round cannot exceed €5. Exceeding this limit voids the bonus and any winnings derived from bonus play.
Financial Transactions
Deposits
Minimum deposit amounts vary by payment method, with €10 representing the lowest threshold. Deposits reflect in accounts instantly for most methods. Failed deposits resulting from insufficient funds incur no fees from Candicab.
Withdrawals
Withdrawal requests process within 24 hours during business days. Minimum withdrawal amounts start at €20 across all methods. Maximum withdrawal limits depend on VIP tier:
| VIP Level | Daily Limit | Monthly Limit |
|---|---|---|
| Standard | €5,000 | €30,000 |
| Silver | €7,500 | €50,000 |
| Gold | €10,000 | €75,000 |
| Platinum | €25,000 | €150,000 |
| Diamond | Unlimited | Unlimited |
Progressive jackpot wins exceeding standard limits may be paid in instalments at Candicab’s discretion.
Game Rules
Individual games operate according to rules displayed within each title. Malfunctions void all plays and payouts during affected sessions. Maximum win limits apply to certain games as specified in game information screens.
Disputes
Complaints must be submitted within 14 days of incident occurrence. Candicab investigates disputes using game server logs as definitive records. Independent arbitration through licensed dispute resolution services remains available for unresolved complaints.
Limitation of Liability
Candicab’s liability is limited to the value of funds deposited by the player. No responsibility attaches to:
- Losses resulting from unauthorised account access
- Technical failures beyond platform control
- Third-party service interruptions
- Player decisions regarding betting activity
Privacy Policy
Personal data collection, storage, and processing comply with applicable data protection regulations. Information sharing with third parties occurs only as necessary for payment processing, regulatory compliance, and fraud prevention. Players may request data access or deletion through support channels.
Governing Law
These terms operate under the laws of the licensing jurisdiction. Legal proceedings arising from service use submit to courts within that jurisdiction unless otherwise mandated by player-protective consumer regulations.
Contact Information
Questions regarding these terms may be directed to:
- Email: support@candicab.net
- Live Chat: Available 24/7 via website
For gambling-related concerns, contact GamCare at 0808 8020 133 or Gamblers Anonymous through local chapters. Play responsibly and within your means.